1. Information We Collect
Personal Information
- Name, phone number, and email address
- Pickup and drop-off locations
- Payment information (processed securely through third-party providers)
- Trip history and preferences
Location Information
- GPS location data during rides
- Pickup and destination addresses
- Route information for service optimization
Device Information
- Device type, operating system, and browser information
- IP address and mobile device identifiers
- App usage data and preferences
2. How We Use Your Information
- Service Provision: To provide taxi booking and transportation services
- Communication: To send booking confirmations, updates, and customer support
- Safety: To ensure passenger and driver safety during trips
- Payment Processing: To process payments and maintain transaction records
- Service Improvement: To analyze usage patterns and improve our services
- Legal Compliance: To comply with applicable laws and regulations
3. Information Sharing
We may share your information with:
- Drivers: Necessary information to complete your ride (name, pickup location, destination)
- Payment Processors: To process payments securely
- Emergency Services: In case of emergencies or safety concerns
- Legal Authorities: When required by law or to protect our rights
- Service Providers: Third-party vendors who help us operate our services
We do not sell your personal information to third parties for marketing purposes.
4. Data Security
We implement appropriate security measures to protect your personal information:
- Encryption of sensitive data during transmission
- Secure servers and databases
- Regular security audits and updates
- Access controls and employee training
- Secure payment processing through certified providers
5. Your Rights
You have the right to:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request a copy of your data in a portable format
- Opt-out: Unsubscribe from marketing communications
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain safety and security records
Trip data is typically retained for 7 years for legal and safety purposes.
7. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve user experience
- Provide personalized content
You can control cookie settings through your browser preferences.
8. Third-Party Services
Our service may integrate with third-party services including:
- Payment processors (for secure transactions)
- Mapping services (for navigation and location services)
- Analytics providers (for service improvement)
- Communication platforms (for customer support)
These third parties have their own privacy policies governing their use of your information.
9. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
10. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices in our app
Your continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us: